We only collect your email address on purchase. For billing purposes we collect your billing information such as your address and VAT tax identifier. We also collect your feedback messages.

The information we collect is used for the following purposes:

• To process payment transactions
• To send you the badge images and generate billing invoices
• To improve the services based on user feedback

Our server infrastructure is protected by multi-factor authentication and high grade encryption standards. We have implemented both technical and organisational security measures designed to protect any personal information we process.

Although we do our best to protect your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access our services within a secure environment.

MadeByHuman complies with the provisions of the Regulation (EU) 2016/679 of the European Parliament, known as the General Data Protection Regulation (GDPR). Our DPA can be found here: Data Processing Agreement

All data sent to the API is only kept in volatile server memory for the duration of the execution of the request and is immediately discarded after.

When subscribing to a paid plan all payment information is securely transmitted to Stripe, our third-party PCI certified payment gateway for payment processing. You may find their privacy here: https://stripe.com/privacy.

We do not sell, trade, or transfer to outside parties your personally identifiable information.

We only keep your personal information for as long you have an account with us, unless otherwise required by law.

MadeByHuman does not use any cookies for any tracking purpose. We use Stripe for payment processing, which requires a few essential cookies to work properly with fraud detection and prevention.

You can learn more about Stripe cookies in their Cookies Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. We may notify you of such changes by sending you an email. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

If you have any questions regarding this privacy policy or if you would like to review or change the information in your account or terminate your account, you may contact us.